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电话英语注意事项有哪些?

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可可雅瑶 时间:2017-05-24 13:02  2410次点击 | 0 关注
用中文打电话不是难事,但要得体、有效地运用电话与人沟通,还须一番规范的专业训练。用英语打电话更是另有一套工夫。虽然电话英语也是英语,但与面对面交流还是有很大不同。那么就follow me 先掌握一些礼节性的电话英语口语吧。
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   1. Not every one has the ability to recognize voices. Sometimes, there is background noise or a bad connection. You really should identify yourself every time you call someone.
    如果是你打电话给别人在美国,最好对方一接电话,你就尽可能先将你的电话号码或你的姓(或全名)告诉对方,如:"Hello, this is...speaking."不要等待对方追问你是谁。

2.  Don’t just say ’Hello’after you pick up the phone.Try to know who is calling in a polite way.
   接别人打来的电话时,你接电话,拿起话筒,第一句打招呼的词可以是 Hello,也可以视情况而定:Good morning(afternoon,evening)。需要注意的是:拿起话筒,不要只说Hello。这一点与我国的通话情形大不相同。如果对方未报姓名,你可以礼貌地问:"Who's calling, please?"假如对方电话中要找的人是你的家人或室友,你也应该问这句话,先让接电话的人知道是谁打来的。

   3. Men make mistakes. Be polite if you or the other one get the wrong number.
   假如你接到别人拨错了号码的电话,这时你最好能重复一下你的电话号码,然后尽快告诉对方: 你可以说: "I think you have the wrong number. This is 715-0456."然后把电话轻轻挂上。此时切忌不要一声不响地挂断电话,更不要摔电话!他拨错电话号码很可能是无心的。同样,万一你拨通了一个号码,却从对方接听时的口音口气,发觉你可能拨错电话时,最好不要反问人家:"What number is this?"而是要问你拨的号码对不对,例如:"Is this 715-0456?"如果对方告诉你拨错了,赶快说:"I'm sorry."然后把电话轻轻挂上。

   4. 打电话应该要言不繁。讲完该讲的话时,通常由拨电话的先说:"Goodbye."对方可能加一句:"Thank you for your calling."然后双方挂上电话,记住要轻哦。
   最后,来看看我们大家很少注意的细节吧。

1. 除非你确知对方是"夜猫族",否则不要深夜跟他打电话。早晨太早打电话也是不礼貌的。一般说来,打电话最适当的时间是上午九点以后到晚上九点半以前。

2. 电话响了六响(six rings)还没有人接,不是对方不在家,就是他不方便接,或甚至不愿意接,最好是把它挂断了。

3. 最后,如果你打电话时预知这通电话不可能三言两语就结素,最好先问对方: "Is this a convenient time to talk?"(现在讲电话方便吗?)免得对方正有急务待理,或有客人在旁,又须听你长时间电话,造成尴尬场面。

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